WhatsApp CRM for growing businesses
Manage leads, notes, follow-ups, quick replies, orders and sales pipelines without leaving the conversations where your customers already talk to you.
Chrome extension · English · Español · Português
web.whatsapp.com · InboxCRM active
Illustration: the InboxCRM sidebar and chat-tools panel open beside a customer conversation in WhatsApp Web, showing the contact's pipeline stage, deal value, tags, a note and a follow-up reminder.
— One extension. Everything your chats were missing —
The problem
Most small businesses end up juggling WhatsApp, a spreadsheet and a notes app. Somewhere between the three, leads and promises slip through.
A hot lead from this morning is twenty chats down by lunch, and nobody remembers to reply.
“I'll get back to you Thursday” is easy to promise and easy to forget.
Sizes, budgets and past orders sit in a notes app, a spreadsheet and your memory.
Prices, opening hours, delivery times — typed again for every new person who asks.
The sheet says “Proposal sent”. The chat says the customer already paid.
Without stages or reports, you can't tell whether leads drop off at price, proposal or payment.
InboxCRM puts the pipeline, the notes and the reminders right beside the chat — so nothing depends on memory.
How it works
InboxCRM is a WhatsApp CRM Chrome extension. It adds a sidebar and a chat-tools panel to WhatsApp Web, so every conversation can sit in a pipeline stage, carry notes and tags, get a follow-up reminder and be answered with a saved template — without a separate CRM tab.
Install the extension in your desktop Chrome browser. No API account and no number migration.
The InboxCRM sidebar appears on the left, and a tools panel slides in beside the chat you have open.
Drop the chat into a pipeline stage, add a note or tag, set a follow-up and reply with a saved template.
InboxCRM · Home
Features
Start with the outcomes that matter most — a clear pipeline, full customer context, on-time follow-ups and faster replies.
InboxCRM · CRM pipeline
Privacy blur
One click blurs names, profile photos, chat previews, messages and media across WhatsApp Web. Run a pipeline review, record a demo or train a new teammate — then switch it off.
Try it: toggle the blur on the example chat list.
Explore privacy featuresPrivacy blur off.
Why InboxCRM
What makes InboxCRM different from cloud CRMs and “unlimited sender” tools.
Use cases
InboxCRM suits small businesses, sales reps, support agents, freelancers and online sellers who have outgrown chat labels but don't want an API platform. Here's how different teams use it.
FAQ
Straight answers about how InboxCRM works, where your data lives and what it can't promise.
Still unsure? Contact support
All questionsA WhatsApp CRM is a customer-relationship tool built around WhatsApp conversations. Instead of copying leads into a spreadsheet, you track each chat's sales stage, notes, tags, follow-ups and orders alongside the conversation itself. InboxCRM is a WhatsApp CRM that runs inside WhatsApp Web as a Chrome extension.
After you add the extension to Chrome, open WhatsApp Web and log in as usual. An InboxCRM sidebar appears on the left of the page, and a chat-tools panel slides in next to the open conversation with context, pipeline, notes, replies and pinned views. Larger tools such as the CRM board, flow builder, reports and orders open as full pages.
No. InboxCRM works with the account you already use in WhatsApp Web. There is no API account to set up, no phone-number migration and no separate shared inbox.
Yes. InboxCRM is a Chrome extension (Manifest V3) for web.whatsapp.com. It works in the desktop Chrome browser, not in the WhatsApp mobile app.
Your CRM records — pipelines, notes, tags, templates, schedules, orders and settings — are stored in Chrome's local extension storage on your own device. There is no developer-side database for your chats or CRM records. Data leaves your device only when you use a feature that needs it, such as an AI request to the provider you configured or a webhook to a URL you entered. You can export backups and restore them at any time.
No API · No migration · No new inbox
Keep the WhatsApp you know. Add the CRM you've been missing.
Add the extension, open WhatsApp Web and start organising the chats you already have. No separate CRM to keep in sync.
