Compare
Compare
What changes when you add InboxCRM to WhatsApp Web, capability by capability.
| Capability | Basic WhatsApp workflow | WhatsApp Web + InboxCRM |
|---|---|---|
| Sales pipeline | Manual or not built in | Kanban boards with custom stages and deal values |
| Customer notes & context | Chat labels (Business app) | Notes, tags, custom fields and a profile sidebar |
| Follow-up reminders | Manual or not built in | Timed reminders and follow-up sequences |
| Quick replies | Text shortcuts (Business app) | Text, images, video, audio, documents and macros |
| Scheduled messages | Manual or not built in | Scheduled messages, appointments and status posts |
| Automation | Greeting and away messages (Business app) | Auto-reply rules and a visual flow builder |
| Sales analytics | Manual or not built in | Sales funnel, conversion and messaging reports |
| Order tracking | Manual or not built in | Order and delivery records next to the chat |
| Privacy tools | Manual or not built in | One-click blur for screen sharing |
“Basic WhatsApp workflow” means WhatsApp Web or the WhatsApp Business app without add-ons. Available features vary by app, version and region.
Honest fit check
InboxCRM is a single-user Chrome extension that runs on top of WhatsApp Web. That makes it fast to adopt, and it also sets clear limits.
WhatsApp Web changes often, so extension features may occasionally need updates to keep working.
FAQ
What InboxCRM is and what it needs.
Still unsure? Contact support
All questionsA WhatsApp CRM is a customer-relationship tool built around WhatsApp conversations. Instead of copying leads into a spreadsheet, you track each chat's sales stage, notes, tags, follow-ups and orders alongside the conversation itself. InboxCRM is a WhatsApp CRM that runs inside WhatsApp Web as a Chrome extension.
After you add the extension to Chrome, open WhatsApp Web and log in as usual. An InboxCRM sidebar appears on the left of the page, and a chat-tools panel slides in next to the open conversation with context, pipeline, notes, replies and pinned views. Larger tools such as the CRM board, flow builder, reports and orders open as full pages.
No. InboxCRM works with the account you already use in WhatsApp Web. There is no API account to set up, no phone-number migration and no separate shared inbox.
Yes. InboxCRM is a Chrome extension (Manifest V3) for web.whatsapp.com. It works in the desktop Chrome browser, not in the WhatsApp mobile app.
Add the extension, open WhatsApp Web and start organising the chats you already have. No separate CRM to keep in sync.
